HELP DESK
What is HELP DESK
Customer support plays a vital role in business reputation. The Help Desk module enables organizations to manage service tickets, complaints, and queries effectively.
By centralizing communication, businesses can track resolution times, assign cases to the right team, and ensure customers receive timely assistance. This leads to improved service quality, customer loyalty, and brand trust.
Benefits of HELP DESK Module
Enhanced Customer Support Efficiency
Automates ticket management and ensures quick issue resolution with proper assignment, prioritization, and tracking.
Improved Internal Collaboration
Teams can collaborate better through internal comments, shared dashboards, and integrated tools, leading to faster solutions.
Increased Customer Satisfaction
With real-time updates, a self-service portal, and transparent ticket tracking, customer trust and satisfaction are significantly improved.
Features of HELP DESK
- Ticket Creation System
- Auto Ticket Number Generation
- Ticket Prioritization
- Department-wise Ticket Routing
- SLA (Service Level Agreement) Management
- Multi-channel Ticketing
- Ticket Status Tracking
- Customer Self-Service Portal
- Agent Assignment & Reassignment
- Internal Notes & Comments
- Canned Responses
- Real-time Notifications & Alerts
- Escalation Matrix
- Feedback & Satisfaction Rating
- Knowledge Base Integration
- Asset Mapping with Tickets
- Role-based Access Control
- Ticket Aging Report
- Help Desk Dashboard
- Time Tracking on Tickets
- Mobile Responsive Interface
- Ticket History & Audit Trail
- Chatbot or Live Chat Integration
- Recurring Issues Flagging
- Attachment Upload (Files, Images)
- Email Integration with Auto-Reply
- Issue Categorization & Sub-categorization
- Tagging & Labeling System
- Multi-Language Support
- Analytics & Reporting Tools
- Integration with CRM & HRMS
- Technician Performance Monitoring
- Remote Access Support Link
- Ticket Merge and Split Option
Why Choose Us ?
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Manage HR operations seamlessly with a smart mobile app designed for convenience and efficiency.
Banking & Payroll Connected
Enjoy hassle-free salary processing with integrated payroll and direct banking connectivity for accuracy and speed.
