HELP DESK
What is HELP DESK
At BrainCave Software, we recognize the growing importance of Corporate Social Responsibility (CSR) in today’s business world. CSR 360 is an end-to-end CSR management platform designed to help organizations plan, execute, track, and report CSR initiatives seamlessly. Whether you’re an enterprise, NGO, or government body, CSR 360 ensures compliance, transparency, and impact measurement to maximize the effectiveness of your social initiatives.
Benefits of HELP DESK Module
Enhanced Customer Support Efficiency
Automates ticket management and ensures quick issue resolution with proper assignment, prioritization, and tracking.
Improved Internal Collaboration
Teams can collaborate better through internal comments, shared dashboards, and integrated tools, leading to faster solutions.
Increased Customer Satisfaction
With real-time updates, a self-service portal, and transparent ticket tracking, customer trust and satisfaction are significantly improved.
Features of HELP DESK
- Ticket Creation System
- Auto Ticket Number Generation
- Ticket Prioritization
- Department-wise Ticket Routing
- SLA (Service Level Agreement) Management
- Multi-channel Ticketing
- Ticket Status Tracking
- Customer Self-Service Portal
- Agent Assignment & Reassignment
- Internal Notes & Comments
- Canned Responses
- Real-time Notifications & Alerts
- Escalation Matrix
- Feedback & Satisfaction Rating
- Knowledge Base Integration
- Asset Mapping with Tickets
- Role-based Access Control
- Ticket Aging Report
- Help Desk Dashboard
- Time Tracking on Tickets
- Mobile Responsive Interface
- Ticket History & Audit Trail
- Chatbot or Live Chat Integration
- Recurring Issues Flagging
- Attachment Upload (Files, Images)
- Email Integration with Auto-Reply
- Issue Categorization & Sub-categorization
- Tagging & Labeling System
- Multi-Language Support
- Analytics & Reporting Tools
- Integration with CRM & HRMS
- Technician Performance Monitoring
- Remote Access Support Link
- Ticket Merge and Split Option
Why Choose Us ?
Time & Cost Efficiency
Reduces manual HR workload by automating repetitive tasks like attendance, payroll, and leave calculations.
Compliance & Accuracy
Ensures statutory compliance with automated tax deductions, PF, ESI, and error-free payroll.
Employee Satisfaction
Empowers employees with transparency, selfservice tools, and clear performance tracking