Effective Date: 01-05-2025, Version- 1.3
1. Purpose
This Data Deletion Policy outlines the process for requesting the deletion of personal or business data from the Lucent ERP platform, including its mobile applications. It applies to all end users who access Lucent ERP under a business license provided by their employer or organization.
2. Ownership of Data
Lucent ERP is an enterprise software platform. All data entered or managed through the system belongs to the licensed client organization (the company or entity that purchased and manages the ERP license), not to individual users.
As such, BrainCave Software Private Limited does not directly accept or act on data deletion requests from individual users unless authorized by the licensed organization.
3. How to Request Data Deletion
If you are an employee, user, or associated party of a company using Lucent ERP and wish to have your data removed:
Step 1:
Contact your company’s Lucent ERP administrator or HR/IT department.
Step 2:
Your company will review your request and, if approved, will initiate the deletion process through their administrative dashboard or by contacting BrainCave’s support team.
Step 3:
Upon receiving an official request from the company, BrainCave Software will securely delete the requested data from the ERP system and confirm the action with the client.
4. What Can Be Deleted
Subject to organizational approval, the following types of data may be deleted:
- User profiles
- Personal information (e.g., phone numbers, email IDs)
- Employee records (on separation or exit)
- Customer or vendor data (as required by law or policy)
Note: Some data may be retained temporarily in encrypted backups as per our retention policy or legal obligations.
5. Mobile App Deletion
Uninstalling the Lucent ERP mobile app from your device does not automatically delete your data. You must follow the same process outlined above to request data removal through your company.
6. Retention of Data
Lucent ERP retains client data in accordance with the Data Retention Policy agreed upon with each organization. Personal data is retained only for as long as necessary to fulfill its intended business purpose or legal obligations.
7. Contact Information
For companies requesting official data deletion, please contact:
BrainCave Software Private Limited
📧 Email: support@lucenterp.com
Subject: Data Deletion Request – [Company Name]
📞 Phone: +91-9836466323
8. Policy Updates
We may update this Data Deletion Policy periodically. Any significant changes will be communicated to clients via official channels.